1. Stay calm and stay safe
If it is late at night or raining, wait somewhere safe and well lit. If a child, vulnerable person or pet is locked inside and at risk, call 111 first.
2. Check every door and window
Walk around the house and check the back door, garage door, sliding doors and any ground-floor windows. Do not climb or force a window, as injuries and broken glass cost far more than a locksmith.
3. Think about spare keys
Does a flatmate, family member, neighbour or your property manager have a spare? If you rent, your landlord or property manager may be able to help during business hours.
4. Call a licensed mobile locksmith
If there is no spare, a locksmith is usually the fastest option. Ask for the call-out fee and starting price on the phone, and an estimated arrival time. In Auckland we charge a $35 call-out with house lockouts from $45, and arrive in about 20 minutes on average.
5. Have ID ready
A professional locksmith will ask for proof that you live at the property, such as a driver licence with the address, a bill or a lease. This protects you as well.
6. Prevent the next lockout
Leave a spare key with someone you trust, consider a keypad or smart lock, and if your keys were lost or stolen, have the locks re-keyed so the old keys no longer work.
Need help now? See our house lockout service or call 09 222 1550, 24/7.
Frequently asked questions
Will a locksmith damage my door?
A professional locksmith uses non-destructive entry first. In most house lockouts there is no damage at all.
How much does it cost to get back into my house in Auckland?
With us: $35 call-out plus house lockouts from $45. The final price is confirmed on site before work starts.
Need a locksmith right now?
Call 24/7. About 20 minutes to you. Price confirmed before work starts.